Our client is an international company operating in the digital technology sector. The company continuously invests in research, delivering reliable products tailored to Education, Enterprise, Gaming, and Digital Signage. Thanks to its global presence and an extensive network of partners, it serves customers across multiple countries, ensuring high standards and an excellent balance between performance and cost.
CONTEXT
The market in which the Vendor operates is highly dynamic, marked by frequent promotions, ongoing commercial initiatives, and a continuous flow of new projects. Competitors are extremely active, and time-to-market is critical: responding quickly to market movements is essential to maintaining competitiveness and visibility.
In this environment, pricing becomes a strategic lever. To deliver compelling offers without compromising brand positioning, the Vendor uses a rebate system that allows prices to be adjusted in a flexible and targeted way. This approach supports promotional activities, backs specific projects, and enables real-time adaptation to market conditions and competitive pressure.
TECHNOLOGY
In today’s technology landscape, several solutions exist for managing projects and rebates, often highly structured and feature-rich. However, their high cost, complex configuration, and the significant amount of operational work that still falls on the Vendor limit their practical effectiveness.
For this reason, the Vendor turned to us, leveraging our sector-specific expertise and our ability to design solutions that are more agile, sustainable, and aligned with day-to-day operational needs.
CHALLENGE
The main challenge was meeting the client’s request to automate most of the process while maintaining strict control over data quality and calculation logic. To achieve this, we implemented a hybrid system that combines advanced automation with expert human oversight.
ACTION
We developed a dedicated tool that performs checks, cross-validations, and calculations automatically, reducing both processing time and the risk of errors. However, every critical phase remains under the supervision of a specialised operator with hands-on experience in the IT Distribution ecosystem. This hybrid approach ensures both efficiency and reliability, guaranteeing that the final results fully reflect the Vendor’s operational needs and real-world complexities.
RESULT
Thanks to the solution implemented, the Vendor now benefits from highly accurate and constantly updated data, essential for closely monitoring marketing spend and investment performance. This level of precision enables strict control over margins and, consequently, overall profitability.
Such reliability gives the Vendor full visibility and control across all activities, enhancing decision-making capabilities and significantly improving resource management efficiency.
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